Quality Policy

At Daylight Medical, quality is the cornerstone of our operations and the foundation of our success. Our commitment to excellence is unwavering, and our quality policy reflects our dedication to delivering superior products and services that meet and exceed the expectations of our customers and the healthcare industry.

Commitment to excellence

We are committed to achieving the highest standards of quality in everything we do. This commitment stems from:

• Customer satisfaction: Understanding and meeting the needs and expectations of our customers.
• Continuous improvement: Evaluating and improving our processes, products and services on a regular basis to enhance quality and efficiency.
• Compliance: Adhering to all relevant regulatory requirements, industry standards and best practices.

Quality goals

To ensure the highest levels of quality, we have set the following objectives:

• Product excellence: Design, manufacture and supply safe, reliable and quality products.
• Process Efficiency: Implement efficient and effective processes to ensure consistent quality and timely delivery of our products.
• Employee Training: Provide continuous training and development to ensure that our team has the knowledge, skill and commitment to quality.
• Customer feedback: We actively seek and incorporate customer feedback to continuously improve our products and services.

Quality Management System

Our Quality Management System (QMS) is designed to ensure that we achieve our quality objectives and adhere to international standards. Key elements of our QMS include the following:

• Documentation and control: Maintaining comprehensive documentation to ensure consistency and traceability in all processes.
• Risk management: Identifying, assessing and mitigating risks to ensure product safety and reliability.
• Internal Audits: Conduct regular internal audits to monitor compliance and identify areas for improvement.
• Corrective and preventive actions: Implement effective corrective and preventive actions to address and prevent quality issues.

Supplier Quality Management

We work closely with our suppliers to ensure that all materials and components meet our stringent quality standards. Our supplier quality management includes the following:

• Supplier selection: Selecting suppliers based on their ability to meet our quality requirements and standards.
• Continuous evaluation: Regularly evaluating supplier performance and conducting audits to ensure ongoing compliance.
• Collaboration: Work collaboratively with suppliers to address any quality issues and improve overall performance.

Quality culture

At Daylight Medical, quality is everyone's responsibility. We foster a culture of quality by:

• Empowering employees: Encouraging employees to take responsibility for quality in their roles.
• Open communication: Promoting open communication and collaboration across all levels of the organisation.
• Recognition and rewards: Recognise and reward employees for their contributions to quality improvement.

Continuous Monitoring and Improvement

We are committed to continuously monitor and improve our quality management system. Through regular reviews and assessments, we ensure that our quality policy remains effective and aligned with our mission and vision.

By adhering to our quality policy, Daylight Medical strives to be a trusted leader in the healthcare industry, recognised for our commitment to quality, innovation and customer satisfaction. Thank you for your continued trust and support.